9. Their customer support team is infamously hard to manage
Centered on over 900 accounts for the Individual Items, Matches has received to the problem with its users previously getting bombarding these with emails from their own site and you will from its companion people. Oftentimes, the quantity off characters is much more than just players bargained having after they registered.
When you find yourself Match's tech support team are top notch, it appears to be its customer service team provides did less ingeniously. Read through the fresh new grievances with the Better business bureau website while see one story once a unique regarding a let down representative applying for their membership fixed otherwise making an application for a refund being handled badly by the a customer support agent.
"Impolite customer service! I tried to buy something special membership. The consumer service associate duplicated both emails down wrong and you will I was not able to send this "gift" on-day. When trying to contact customer support thru current email address, they went us-replied. The first time We known as customer support member, they copied on the correct recommendations and you can told you I'd in the future get a confirmation. This information is once more never acquired. I got to mention straight back an extra additional time knowing that acquisition could not be modified plus they must refund the order and you can re-charges me. The first member lied to me! When i discovered a lower life expectancy stated rates on the internet a few days after, they'd not credit the total amount at issue. Rather than trying to work with me personally, customer service battled beside me. I can not believe the way they eliminate people! While i requested to talk to somebody during the corporate, I was provided an effective P.O. Box."
Other reports speak of similar displays out-of callousness, ineptitude, and/otherwise rudeness off Match's customer service team.
